AJO Manager (Adobe Journey Optimizer)
Full-Time | Remote / Mexico City, Bogotá, Costa Rica, Buenos Aires, Lima, São Paulo
About the Role:
We are seeking an experienced Adobe Journey Optimizer (AJO) Manager to lead the design, architecture, and delivery of enterprise-scale customer engagement solutions on Adobe Experience Cloud.
This is a client-facing leadership role requiring deep hands-on expertise in Adobe Journey Optimizer (AJO), journey orchestration, email operations, and marketing automation.
The ideal candidate will bring a strong blend of technical leadership, solution architecture, stakeholder management, and delivery excellence while working within a Global Distributed Delivery (GDD) model.
The successful candidate will lead teams, guide clients through transformation initiatives, and deliver scalable, personalized customer experiences across digital channels.
Remote work is supported; candidates must be able to collaborate effectively during EST/CST business hours.
Key Responsibilities:
- Lead the end-to-end solution architecture, design, and implementation of Adobe Journey Optimizer engagements.
- Own technical strategy, solution approach, estimations, delivery planning, and governance for AJO programs.
- Design and develop customer journeys, campaigns, and omnichannel engagement strategies utilizing AJO capabilities.
- Provide hands-on leadership in: Journey development and orchestration, Email channel configuration, Email template development, Personalization and audience segmentation, Experimentation and optimization capabilities
- Lead at least two enterprise AJO implementations from discovery through production deployment.
- Partner with clients to understand business objectives, customer engagement strategies, operational requirements, and marketing transformation goals.
- Collaborate with cross-functional teams including Adobe Experience Platform, Analytics, Data Engineering, CRM, and Marketing Technology stakeholders.
- Drive best practices around architecture, performance, scalability, governance, testing, and operational excellence.
- Guide migration initiatives from Salesforce Marketing Cloud (SFMC) to Adobe Journey Optimizer, where applicable.
- Support integration of AJO with Adobe Experience Platform, Customer Journey Analytics, CDPs, CRM platforms, and enterprise marketing ecosystems.
- Lead distributed delivery teams and mentor consultants, engineers, and marketers to ensure successful project execution.
- Build trusted relationships with client stakeholders and serve as a strategic advisor throughout program delivery.
Skills & Experience
- 8+ years of experience in Marketing Technology, Customer Experience Platforms, or CRM transformation programs.
- 4+ years of experience working with Adobe Experience Cloud technologies.
- Deep hands-on expertise in Adobe Journey Optimizer (AJO).
- Proven experience delivering a minimum of two AJO implementations in a lead role.
- Strong understanding of:
- Journey orchestration
- Real-time customer engagement
- Email operations
- Email channel setup and configuration
- Email template design and development
- Audience segmentation and personalization
- Experimentation and optimization capabilities
- Experience designing enterprise-scale customer engagement architectures.
- Expertise in Adobe Experience Platform (AEP) datasets, schemas, identities, audiences, and profiles.
- Experience integrating AJO with CRM, CDP, analytics, and marketing technology ecosystems.
- Strong knowledge of customer lifecycle marketing, campaign management, and omnichannel communications.
- Experience working within Agile delivery frameworks and Global Distributed Delivery models.
- Demonstrated ability to manage stakeholders, facilitate discovery workshops, and present technical solutions to business and executive audiences.
- Proven track record leading cross-functional teams and managing project delivery across multiple workstreams.
- Excellent verbal and written communication skills with the ability to influence technical and non-technical stakeholders
Set Yourself Apart With
- Adobe Journey Optimizer certification(s).
- Experience migrating from Salesforce Marketing Cloud (SFMC) to Adobe Journey Optimizer.
- Experience with Adobe Experience Platform, Real-Time CDP, Customer Journey Analytics, and Adobe Campaign.
- Knowledge of data architecture, customer identity resolution, and customer profile strategies.
- Experience in consulting, digital transformation, or enterprise customer engagement programs.
- Familiarity with AI-enabled marketing, personalization, and optimization strategies.
- Demonstrated ability to identify opportunities for innovation and future-ready customer engagement solutions aligned to evolving client needs.
The pay rate for this position is
- Manager (8+YoE) $42.00 - $48.00/hour
The estimated pay rate is based on the candidate’s demonstrated experience, English proficiency, technical assessment results, and overall alignment with the role requirements.